HOURS OF OPERATION
Effective Wednesday, March 18, 2020 the “Open” hours of Revelstoke Credit Union and RCU Insurance Services will be reduced as follows:
Revelstoke Credit Union
Tues – Wed 10:00 am – 2:00 pm
Thurs – Fri 1:00 pm – 5:00 pm
Sat 9:30 am –1:00 pm
RCU Insurance Services
Mon-Wed 10:00 am – 2:00 pm
Thurs – Fri 1:00 pm – 5:00 pm
Sat 9:00 am – 1:00 pm
Financial & insurance services are an essential part of life. For now, we are choosing to reduce hours as opposed to closing our doors. We are committed to providing banking services to our members, and are asking for your cooperation and willingness to conduct your banking in a manner that is not “face-to-face”. For our part we are taking preventative measures by installing a barrier between customer and staff on the Teller line and at our ICBC desks. We have a strict requirement that you use the hand sanitizer at the door when entering and again on your departure from both RCU & RCUI. And please, if you are not well, have recently traveled or think you have been around someone that may be affected, do not enter our premises.
Depositing Cheques or Cash
• we encourage you to use the Night Depository mail slot on the Connaught Ave side of RCU.
Business Deposits
• please pick up a Night Deposit bag and key and use Night Depository.
Bill Payments
• pay on-line or drop into Night Depository with signed instructions on where to pay the bill from.
Loan Applications or Maintenance
• will be conducted over the phone or via email. Please call 250 837 6291 Ext 250 to arrange for a lender to call you.
Account Opening, Maintenance, Term Deposits & Estates
• will be done over the phone. Please call 250 837 6291 Ext 221 to arrange for an Account Services Rep to call you.
Wealth Management Services, Mutual Funds, Financial Planning, Life Insurance
• will be done by phone. Please call 250 837 6291 Ext 271. General Insurance, Home Policies, Commercial, Liability, Travel
• will be conducted by phone. Please call 250 837 6291 Ext 223 to arrange for an agent to call you.
ICBC
• will be conducted in the office with protective measures in place.
The Board, Management & Staff are committed to meeting your needs during this difficult time. Our staff will continue to work full hours and be diligent in returning your calls. Some of our staff will be working from their homes. Our organization will continue to pay staff full wages even if they are in a 14 day isolation or are unable to work
due to being medically vulnerable.
Thank you for your understanding and we are hopeful that these steps taken now will prevent a full office closure in the future.
Roberta Bobicki
Revelstoke Credit Union, CEO
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